Customer Testimonials
We bought my VW Atlas in August of 2021. We haven’t had the best experience with another VW dealership but Allen Samuels has been way more helpful! Especially Robert, the manager of the service department. He was not only able to make sure my 3 recalls were checked out and completed, he made sure of multiple other issues I had going on were fixed. He told me I had a bulge in my tire and to come back and he would get in immediately and my new tire fixed. He stuck to his word and got me right in. Also, he ...
The staff was wonderful, they were just VERY short handed. The fixed op manager was very understanding of our frustration with a warrantied item compromising (damaging) an unwarrantied item. He took good care of us and did the best he could being short staffed.
The experience received at Allen Samuels is like NO other. Not only are they extremely friendly and knowledgeable, they are efficient with their work.
We had a nice quiet experience, that was not long and dragged out. Everyone involved in the process was enjoyable to deal with.
very helpful and courteous. Roy was especially helpful the first time I called and even agreed to stay an extra 5 minutes so I could get my car to him. I ended up rescheduling because my grandson had left with the car. Great service when I did bring it in for my appointment. It was a really hot day and he left a cold bottle of water and cheese crackers for when I picked it up. I have had very good service and it is very much appreciated.
It was excellent, easy! Friendly sales representative, clean office space, they make you feel welcome!! When I need anything it’s covered 5years.
Really nice people to check you in. My favorite VW dealer! I’ll be back!
Always courteous, friendly and professional service from start to finish. Keeping good track of items to be done and informing us on progress
Awesome service as always!!! All of the staff are always so kind and courteous! 5 stars all around!
Awesome experience! Issac was a great salesman and would recommend them highly.
Really fantastic service. Blythe, Norris and David were great! Thank you. You’re my favorite dealership!
My favorite VW dealership in the city. The service experience is unmatched! Everyone is so kind and understanding of my concerns and always willing to help!
They rechecked work that was done at another dealership and had to fix it. They gave me a discount on the labor. Thanks
Ash was real friendly and helpful made the process go very smooth, love the Volkswagen Tiguan.
Personable staff, not too pushy. Worked with us to get a satisfactory payment. Washed the care, filled the gas tank.
Kind and made me feel at home. Allowed me to sit at a desk so I could work until my car was finished and gave snack and drink
Very fast service, nice people! We have always had a good experience. They even washed my car.
Over all pleased. Car is working again. Found one trim piece had to be clipped in. No big deal though. Thank you guys!
The service for my car was quick and easy! Everyone in the service center was super nice too!
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Nice facility and generally friendly service personnel. The older gentleman is very much appreciated. He is always welcoming and seems to care about the customer.
Robert and Blythe took great care of us. Thorugh explanation of problem, final cost was exactly what estimate was for. Highly recommended! Always enjoy visiting with Norris.
Dealer Issac is one of the nicest sales Agent I have come in contact with. Issac with GM assistance, they went above and beyond when I had a issues during and after purchase of my 2015 Audi Q7. Thank you for all you help. Vonona Renee Lancaster
Very happy with their service and personnel. They are super friendly and helpful. Everything was explained well.
Everyone at this facility is extremely polite, kind, professional. I’ve dealt with a lot of dealerships before and I have to say, hands-down, they are among the top. Thank you guys for your complete and total care of my vehicle
Very efficient and happy they got me in. I would recommend them to my friends
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Would recommend and will continue to get my cars serviced here. They are always helpful and courteous every time I go.
Easy online scheduling and courteous professional staff that get me back in my car in a good amount of time!
The customer service has prompt responses and worked with me on the price. They hit the job done.
the staff is friendly and always had great service
Dropped my car off for 10k mileage maintenance and the process was quick and easy.
Salesman was so helpful, and made the process seamless. Answered all my questions, made it so easy.
A little slow, but friendly and professional.
Great customer service. Friendly people. Nice waiting room. Norris is an asset to your dealership.
First class service, trust worthy, always kind and friendly people. We keep going back to purchase our SUV’s from them. so far we have purchasred 3 SUV’s.😄
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Got my oil changed here yesterday & it was truly the best experience I’ve ever had at a dealership! From the time I entered the service bay til the time I left I received amazing customer service! Highly recommend!!
Always good service. Got an oil change, and got a wash and full check, also. Loved the online status update on my Passat.
I’ve never had a nicer experience. My salesman Ash was extremely patient with me I think he would have let me test drive all the cars on the lot Thank you Ash, I can’t forget the general manager Dennis without him I don’t think the deal would have gone through Thank you Dennis On a scale from 1 to 10 they are a 10
Timely and courteous service. Undertaken job well done. Personnel accessible. Place well maintained. Personnel knowledgeable.
I experienced a dealership where the people we’re friendly and they professional Ly helped me to purchase a vehicle. I would recommend the dealership to anyone who wants a great experience when purchasing a vehicle.
Everyone I spoke with, from the man who took my keys after directing me where to park the car to the woman who checked me in, was pleasant and helpful.
Great customer service .. friendly staff,.. helped me promptly on my issues with service contract.. car delivered within specified time after service..
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Appointment went great parts are ordered very happy with the service and the communication thank you
Great experience from start to finish. Sales professionals were accommodating, knowledgeable, and not pushy. The facility is immaculate and well run. Because of that, they are efficient and fast.
GM Dennis Self is great! Admin. Robert Benge is the first and only service mgr I have truly trusted in my 77 years. Never lead us wrong and treated us at all times like family! The best and never over sold anything. Sales Consultant Jeremiah Sharp Extremely cordial, helpful, and a class person Pat Hope in finance was very personable and we appreciate that
Staff was very helpful. Got my service done quickly. Very satisfied with Allen Samuels VW.
Great dealership. Jeremiah was one of the best sales associates I have ever come across. Service department & manager were also very professional.
Everything was wonderful the people were very professional and thank you very much. Thank you
Allen Samuels always takes great care of me & my Atlas when I’m there. Also, I love that they have online scheduling, so convenient!
Exceptional customer care from start to finish!
Great experience! I love my "new" VW Bus! Would fo business with Allen Samuels again!!
Easy to schedule service online! Fast service and very courteous staff! And a thank you note with a bottle of water and a snack were waiting in my car for me. Nice touch! But the best part is the staff never pressures me to do maintenance other than what I choose to do on that trip.
Everyone is very nice. The building is new and very clean. The waiting area is very comfortable. The waiting time that I’m given is always correct. It’s actually a pleasant experience to take my car in for service. 👍
Clean, organized, helpful, fast, efficient, and professional. Loved the little gifts in my car afterwards.
Very professional and nice staff.
Service was quick, efforts were communicated clearly, i was effectively kept apprised of the on-going status
Always prompt and excellent service at this dealership! I have my car serviced here every time.
Very impressed with the speed and accommodations given when everything the dealership. Every service personnel was very nice and knowledgeable.
Service department has greatly improved since the last time I was there! Everything was completed in a timely manner and a small part ordered! Thank
Everyone was really nice my oil change was done in no time at all and really enjoyed the complimentary snacks and car wash I would definitely recommend
Very nice greeter to meet me at my car. The Rep, I believe her name was Faith was very good and listened to my need as well. She was also good about giving me options and helping with setting future appointments. I do wish there were more techs around on Saturdays that could help with more things outside of just basic needs. This would help with me not having to leave my car during the week, but I get it.
Very friendly and makes sure you know exactly what’s going on with your car! They are quick and efficient as well!
Exceptional service! This place makes you feel comfortable and prioritized. They take care of you in every way. But the thing I love most is feeling no pressure. They want to give me what I want and need, and that’s it. They truly listen and get the job done. They will work to find what you are looking for. They are knowledgeable. I learned more coming here than any other dealership ever (and I’ve been to a lot). Your in good hands here!
We had a very easy transaction plus everyone's been very helpful especially William! We're very happy with the service we got and also happy with our first car! More power to Allen Samuel's team!
First your staff was friendly and accommodating hooked me up with your mechanic which he told me he could work on my 73vw beetle once he got the parts about 4 working days he was done. He explained what all he had done and in my book that goes a long way.
Jeremiah was great. He answered all my questions, showed me multiple cars, and helped me pick the one that is perfect for me.
Low pressure environment that immediately answered all our questions accurately. Our sales advisor was friendly, accommodating and knowledgeable about his products
Great and Extremely Helpful! Everything went smoothly from the first phone call to the Sales Manager until the car was driven off the lot.
good job, as per usual, a pleasure, and especially thanks to Norris Evans and Faith Goodman....
Fantastic customer service. I have used them a few times and will continue to do so.
We highly recommend Allen Samuels Volkswagen for anyone looking to buy. Bobby and Ash were very helpful and had us in and out in under an hour.
Allen Samuels treats Volkswagen owners with a warranty great! They will stay with you and spare no expense until any problem is fixed to your satisfaction. Did I mention at no cost to you?
The people are very nice, and the northwest location is convenient.
Service wax completed in less time than the estimate and it was very much appreciated.
They are great to work with on my service. They answered any questions I had.
Very personable, professional staff. Great communication and we will definitely be back!Blythe and Maigen are so sweet:)
I remember that arriving for first appointment at the dealership there was no record of my appointment I thought I had scheduled there. Because they did not have it and I had no proof I actually scheduled the appointment there for that time and day, the needed airbag was not available that day.
Friendly, very satisfied with all work done.
This dealer takes care of you like family and is always willing to help. Generally I get a loaner too which helps greatly with day to day needs so you don’t have to sit with the car.
Great customer service! I highly recommend.
I have had my 2013 Touareg TDI serviced by Allen Samuels VW since they opened. Never had an issue.
Staff was professional, timely and efficient. Lovely area to wait. Sales professionals east to deal with and not pushy at all.that’s all I have to say please and thank you!
Very professional, courteous, straightforward with needed repairs. Explaining any costs not covered by the warranty and waiting for authorization before repairs were performed.
They were great this time as they always are. Everything went great just line every time.
We had a wonderful experience here! From the very beginning to the very end! No pressure and super fast!!
They was very professional and was fast doing my alignment, I was very pleased with the service and timely manner.
We were caught off-guard by an electrical problem with our Passat, drove into Samuels VW, and 2 hours later were on our way. Great service, great personalities; even paid for a Lyft ride to get something to eat.
Excellent customer service and detailed maintenance performed. Appreciated the atmosphere of the waiting area. They even left a thank you note, water and trail mix in the car when finished.
Service was really good, only problem it’s that my car issues where not resolve
Norris is a stand up guy. Always ready to please and make sure folks are taken care of. Super nice guy and ready to talk cars if you’re interested.
Took my 2017 VW golf in to be checked out for a gas smell, they were able to get it looked at and diagnosed reasonably quick. Turned out to be about a $1300 issue which is a bit pricey in my opinion as I found some parts online for cheaper than they quoted but the manager reached out and offered a discount which helped a little. Overall I’m pretty satisfied with their work and it was a pretty low pressure, stress free interaction despite the circumstances.
Very good customer service and the service center is fantastic. The only VW Dealership I'll go to in Oklahoma City.
Stayed late to help me, they offered thier vehicle at a very acceptable price and was fair on trade in. Salesman was amazing and not pushy. Saleamanager was friendly and finance manager was amazing. Not a single complaint.
Awesome Dealership! I would recommend anyone wanting to purchase a new vehicle to stop buy and check it out! Great Salesman and you won’t feel pressured into anything you don’t want, like some of the other Dealerships!
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The customer service at Allen Samuels is exceptional. The staff members are true professionals who ensures customer satisfaction to everyone.
Excellent customer service and quick diagnostics. I recommend this VW service /dealership for quick and exceptional service .
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