Customer Testimonials
They bent over backwards to make my experience a good one. And that’s all I have to say.
Friendly people, best Service with a very welcoming attitude and a smile on their faces that makes feel very comfortable coming back. They do the work in a timely manner and a professional way
Excellent service and customer updated.when there was a delay in completing the work on scheduled time.
They found the real issue and saved me money on the repair! I'll be back!
Everyone is so wonderful and knowledgable here! I won’t take my car anywhere else to get serviced.
Paige was great, just think that the oil change took a bit longer than expected.
I would definitely recommend Allen Samuels Volkswagen. Everyone is friendly, polite and very professional.
I work night shift and once I told Isaac that, he got all of my paperwork together in order for me to get in and out within an hour. I’ve never gotten through the car buying experience so fast! Pat, the manager was also great and did the finance paperwork for me because their finance person was running late! This was the best experience I’ve ever had buying a car!
Great diagnosis of issues and happy they aren't as bad as I thought. Parts ordered and assisted in prioritizing maintenance needed to have vehicle safe for the roads
Allen Samuels Volkswagen is always quick to get my car in for service. They seem very efficient with their diagnostics as well as the repair services they offer. I have been very satisfied with their work whenever I need anything done.
Easy, non-pushy, very helpful, super nice. Tidy sales office. Great temperature as day was extremely hot. Hospitable offering cold water and snacks. Convenient to access
Absolutely the most stress free car purchase ever. They even delivered my car to my house along with the paperwork. I did not even have to wait in the store for finance.
Quickly diagnosed, got the part, and fixed the problem. I was able to get in and out on a Saturday in less than two hours.
The service was good and every question was answered probably. The service person knew the exact problem of the car and gave the available option to solve it.
Recently had some warranty work done. Can’t say enough about how awesome and knowledgeable my service advisor, Krystal was!
The rep Krystle was super polite, a great communicator. She talked me thru the tire rotation options and went the extra mile to find one missing valve cap!
Great and amazing service and atmosphere as literally everyone are ready to help at all times, I’m so glad because I feel like I’m home whenever I go there! Thanks 🙏🏻 we have been a VW family for ages!
We live in Enid, My husband brought our 2014 Beetle to OKC for a recall notice on an airbag!! Your Dealership took care of the service in a timely manner!! My husband was back home here in Enid - shortly after noon!!! Thanks for taking care of our bug -
Had a great experience while getting my car worked on. Would recommend it to any one! It was quick and they provided a nice waiting area during the interim.
very clean dealership, staff is very knowledgeable. They were done in a timely manner and they washed and vacuumed. would recommend to family and friends
I am in OKC fairly regularly with business and family. So this time I have my wifes commuter. Need to get it serviced. So after a terrible experience at OKC VW dealership yesterday. I contact AS VW near Edmond. Got an appointment, showed up and they got busy. Super efficient from start to finish. Special shout out to Norris E., great customer relations, made my wait quite pleasant. Obviously AS VW will be my go to when I have one of our VW's up in Oklahoma with me.
Just left there in my new Jetta. Cam was great. Worked with me in all my car buying needs. Highly recommended.
Very pristine, courteous, anxious to serve you. Clean well equipped lounge area with excellent selection of refreshments. Good service and pleasant experience. Love my VW Tiguan!!!
Darren Martin was amazing! Very professional and down to earth; made the buying process fun and exciting. Very smooth process and experience. LOVE the vehicle we purchased!
I had made an online appointment for service, was due an oil change. Took a bit longer than usual because I had added extra things to be done.
Every time it is the same level of courtesy, communication, and caring. Always explain everything in detail. The good the bad and the ugly. Always in communication from the time you check in. People are always offering coffee, updates and are you ok.
I was very pleased and well taken care of! The sales manager done everything possible to get me the best price to guarantee satisfaction. The also added extra service with tires and alignment.
I have a brand new VW iD.4 electric car It has exceeded my expectations They helped me with a glitch. Easily ones Thank you all I would recommend the iD.4 without reservations.
Always a pleasure to go to this dealership. Great people and service. Easy going and helpful people. Will always recommend for service and car purchase.
Best place to buy a car from! They will go above and beyond for you! Anthony in the service department really helped our family while my car was in for repair. He had great communication with us so we always knew what was going on. Thank you!
Anthony did an amazing job and communicated well. Pricing was fair for services rendered. All staff were excellent, professional, and kind. I will continue to come to Allen Samuels VW.
All the people that helped me there at the dealership was great, it was an awesome experience, very professional and friendly, will definitely do business with them again.
Best service, attitude, price, communication and caring people I have ever dealt with in this business. They are family oriented and they treat you like family!
I knew what I wanted and Isaac provided it. He was a pleasure to work with. I got what I wanted for the price o was willing to pay given the current market. 3 hour sale start to leaving tops. Thanks Isaac
Anthony was a help with my car and everyone was very friendly and they nice catering to my great granddaughter 5 and full of energy
Anthony helped me and he was great! He was very easy to communicate with. So happy to have a VW service center closer to home.
A great experience. I was treated as a valued customer in all stages of the sales process. Definitely will refer others to come for the experiens.
I had my vehicle towed to Allen Samuels after it died a few days after having it another VW dealer for some recall work. Allen Samuels discovered the remnants of a plastic glove in the fuel tank among several issues related to the work done including the recall not being shown as completed. After I explained what happened to the service director Robert, he assured me that they would work with Volkswagen to get the repairs covered or do it out of pocket as a good will service. I can't begin to thank him and the entire team at ...
Great staff! Friendly environment! They made absolutely sure my payments remained affordable and got me in a car WORTH drving. I am Definitely bringing my business back to this location. THANKS SCOTT FARRIER AND CHRIS!!!
This location has the most amazing staff. The service department goes out of the way to help me every time I go to this location.
They got me in quick, same day and even faster turn around time on my service work! Thank you so much. You guys are awesome.
David made this experience easy. He was very knowledgeable about the car and didn’t make me feel pressured. Over all everyone at the dealership was kind and appreciative of my business. Will make sure to come back for our next car purchase.
Cam is one of the best salesman! He is always so helpful and informative. He did such an amazing job working on getting me a car! Would highly recommend!
Had the best car buying experience! The salesman Isaac Valencia was very nice, helpful, and knowledable. He took his time showing us all the vehicles we were interested in and even stayed late. Also thanks to Cody, Dennis, and Chris Womack! You guys were awesome! Thank you!!!
They fixed the recall issue. My problem is they said the technician noticed a strange noise when shifting from reverse to drive. However they never contacted me. Since the car was in the shop it would have been nice to get a call and I could have approved them to at least look into the issue. Now I’ll have to totaled it in again.
Smooth buying experience. Isaac provided me with details about the vehicles of my interest and was very knowledgeable regarding the vehicles of my interest. Ask for Isaac for a great buyers experience!
These guys KNOW THEIR STUFF! I will be coming back!
Jeremiah is so friendly! Great customer service! Great experience here!
Very courteous and professional! I appreciate transparency and being treated so kindly. Down to earth people here. I would recommend to anyone looking for a car.
Darren was polite, informative, knowledgeable, if there was something he wasn't sure of, he would immediately go find the info for us. He was a "No Pressure Salesman". We like that. He visited with us like we were old friends. He understood our dislike for the new sensor technology. (It's useless on our country, dirt roads. We also feel we need to drive the veh ourself, not have a veh take away our reflexes and attentiveness. And, Yes, they can be turned off. But why pay thousands for something we don't need!) So, Darren showed ...
We have had several dealings with Darren& he is Always fair& honest. Allen Samuels vw is Very Luck to have him on their team!& that being said they have been great to work with as well! We HIGHLY recommend BOTH!
Jeremiah Sharp is such a personable salesman. Obviously loves his job! I was not able to find what I was looking for but would have preferred to do business at Allen Samuels VW
Jeremiah Sharp is amazing, very personable, knowledgeable and helpful. I would highly recommend to friends and family.
Great place! So glad I went there to purchase my new Volkswagen. Darren Martin did a great job helping me out! I couldn’t be happier. I love my new Jetta…it’s perfect!!!
I really enjoyed my experience here with Darren In sales and Rob in finance. The was in good condition and I did not into any surprises. Overall great dealership and I will return.
I had a great experience with your salesman Jeremiah Sharp. Thanks Gordon j
Great experience! Talked with Jeremiah. Great young man! Just started thinking about a new car. Heard you have a great service department! Great vehicle! Great selection!
Awesome customer service. Isaac made the process very easy, and answered all my questions. Very nice guy and very good at what he does. 10/10
Isaac was so helpful with the purchase of my first car, he took the time to explain the process and helped me choose the car that would best fit me! Over all extremely happy and will be coming back
Isaac was so helpful with the purchase of my first car, he took the time to explain the process and helped me choose the car that would best fit me! Over all extremely happy and will be coming back
Isaac Valencia is an excellent employee. He helped me out to get my dream car and he explained every single detail and perks about the car I was getting. over all I was more then satisfied with my purchase. One of my daughters is turning 18 and we will definitely come back so she can get her dream car juts like me.
Isaac Valencia was the best salesman I’ve dealt with in my life! He treated me with the upmost respect and gratitude. 10/10 would recommend him to be my salesman every time!
First car buying experience where i was actually excited and happy and thats all thanks to isaac valencia! Definitely recommend going to him hes friendly and will help you!
It was great working with Isaac to purchase my Cross Sport! The process was quick and easy from start to finish. Allen Samuels VW is 10/10!
This dealership is my favorite & I won't go anywhere else! Awesome people, I've been coming for years. Ryan and Robert are awesome in service, & Cam and Isaac were awesome in sales. Dennis was helpful with my trade in as well! Domingo, Chris, and Norris are great too!
Service was easy to schedule and the car was in and out with no problem.
Dealing with Allen Samuel's was the easiest car deal that I have ever done. I live in MS and it was worth the plane fair there. The staff was great and most of all there was no hidden charges. What we agreed to on the phone was what I got. I would recommend them to anyone. Thanks guys and I love my new Atlas Cross Sport !
Wasn't really looking to trade up yet. They made me a great deal.
The whole process from the time I walk in and to signing the deal was the most stress free process I ever had when purchasing an automobile. Thank you!
Mike was nice.Anthony was not nice to me or is coworker.He didn't know about my warranty benefits. My car was not cleaned.
Everyone was courteous and knowledgeable. Finance Dept. was exceptional - felt so comfortable with no pressure. Best car purchasing experience I've ever had.
Very friendly and speedy service! Everyone was informative and helpful as well!
Service desk person - Anthony Rounds - was Professional courteous and timely!
Amazing people amazing atmosphere! It’s truly nice to come somewhere where you are remembered and get a warm welcome when you do arrive. Snacks and refreshments are a great bonus to have now while waiting along with the coffee/ milk machine!
Always a pleasure dealing with the Allen Samuels team. Quick diagnoses of most issues and never any gotchas when it comes time to settle the bill.
I had an amazing experience with Allen Samuel's volkswagen. Scott was not pushy at all and very helpful!
Excellent service department, thorough inspection for my purchase at another dealership. Pricing was competitive and I will continue utilizing Allen's for my car servcies.
Purchasing a car was great but getting an oil change was a long process even with an appt. i scheduled an oil change and it took two hours.
Everyone was very helpful and informative about my repairs. My wait time was not long and my issue resolved! I will get all my service at Allen Samuels.
Ryan, Anthony, and Robert are so rude and sarcastic to me that I feel just like family. They listen to my stories and laugh at my jokes. Every time I drive my Wolfsburg in they are always excited to greet me...and get a look at it...and tell me how awesome it is. The ONLY time they get more excited is when I drive the Routan SEL Premium into the service bay. They make me feel like a king!
It was such an easy process from start to finish! Jeremiah was so helpful and listened to our needs. Chris in the finance department explained everything thoroughly and they honored everything they said they would do. We love our Atlas and this experience made our first experience with VW exceptional. If you want an honest and respectful experience when purchasing a vehicle this dealership should be your first and only stop!
Oil change tire rotate too way too long. I was waiting in lobby for hours. Yep too long of a wait for someone waiting in lobby
The manager is absolutely amazing. Highly relational and I left feeling encouraged. It makes me want to always drive a VW! I have had a great experience every time I visit VW Edmond.
Anthony made the difference. He is very nice, honest, quick. I will work with Anthony again. The communication from him was great. Anthony kept me informed through every step of the process.
Best car buying experience I’ve had! They gave me a fair offer on my trade, made sure we were comfortable during the paperwork part and did everything with a smile! I’ll recommend to friends and family
Excellent customer service. My vehicle was just like new after the detailing. Very professional, hard working, and thorough. Would highly recommend this dealership to friends and family.
It is customer friendly, clean environment, good salesperson, good service. I am pleased. I would recommend the dealership to my family and friends. I love my Jetta!
I left with a nail in my tire and a flat the next day after service. Also didn’t receive complimentary vacuum like listed on my invoice. Other than that my service was okay.
Loved the experience , and the quality of experience was amazing and I would come back in the future too , thank you so much for the service
I found all the personnel I worked with to be very responsive to my questions. Each time I called or sent a text message I was able to speak to someone.
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